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Tenant satisfaction is one of the most important parts of being successful in the social housing industry, as it often leads to a higher CSAT (customer satisfaction score) which alone has numerous benefits outlined in some of our previous blogs. However, in order to ensure that your tenants are satisfied, active involvement from your organisation is necessary.
In the UK alone, the number of long-term vacant homes has risen by over 30,000 in the last 5 years. Although the worldwide pandemic has contributed to this statistic, it is continuing to grow at a staggering rate despite the recent slowdown in cases. While not apparent at first sight, the repercussions of this statistic are significant. From a societal standpoint, consequences range from an increased frequency in crime to decreased tax revenue and overall quality of public services.
